Return & Refund Policy

At nytr.site, we strive to ensure your complete satisfaction with every purchase. This Return & Refund Policy outlines the terms and conditions for returning products and requesting refunds. By making a purchase on our website https://nytr.site, you agree to comply with this policy.

  1. Eligibility for Returns

    To be eligible for a return, your item must meet the following criteria:

    Request submitted within 30 calendar days of receiving your order.

    Product in unused, unwashed, and undamaged condition, with all original tags, packaging, and accessories intact.

    Not a final sale, customized, or personalized item (unless the product is defective or incorrect).
  2. How to Initiate a Return

    To start a return, please follow these steps:

    Contact our customer support team via email at 673077165@qq.com or phone at +86 131 3823 0545, providing your order number, product details, and reason for return.

    Our team will review your request and, if approved, send you a Return Authorization (RA) number and return shipping instructions within 2-3 business days.

    Package the item securely, include the RA number on the package, and ship it back to the address provided by our support team.

    Note: Return shipping costs are the responsibility of the customer, unless the return is due to a defective product, incorrect item, or error on our part.
  3. Refund Process

    Once we receive and inspect your returned item (typically within 5-7 business days of delivery to our warehouse), we will notify you via email of the approval or rejection of your refund.

    If approved, your refund will be processed to your original payment method within 7-10 business days. The time it takes for the refund to reflect in your account may vary depending on your payment provider.

    Refunds will only cover the cost of the product(s). Shipping and handling fees are non-refundable, unless the return is a result of our error.
  4. Defective or Incorrect Products

    If you receive a defective, damaged, or incorrect product, please contact us immediately (within 7 calendar days of receipt) with photos of the item and packaging. We will arrange for a free return or exchange, and cover all associated shipping costs. Depending on your preference, we may offer a full refund, replacement, or store credit.
  5. Exchanges

    We currently offer exchanges only for defective or incorrect items. For other cases, please process a return and place a new order for the desired product.
  6. Late or Missing Refunds

    If you haven’t received your refund within the expected timeframe, please first check your bank or credit card statement for processing delays. If the issue persists, contact us at 673077165@qq.com with your order number and refund reference details.
  7. Changes to This Policy

    We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated "Effective Date". We encourage you to review this policy before making a purchase.
  8. Contact Us

    If you have any questions or concerns about our Return & Refund Policy, please contact us:

    Email: 673077165@qq.com

    Phone: +86 131 3823 0545

    Website: https://nytr.site